Please browse our most frequently asked questions. If you have a question that is not answered here, we have more specific information available on our pages that link directly to the specific exam (i.e. mammography, CT, etc.).
As with any question, you are always welcome to call your healthcare provider or the Radiology Department at 503.435.6380.
Q:How do I schedule my exam?
A:Check with physician's office. Sometimes they prefer that you schedule the exam through their office. Others will ask you to schedule the exam yourself.
If you are asked to schedule your own exam, call 503.435.6380 Monday to Friday, 7:30 am - 5:00 pm. When you call, we will need the following basic information:
- Your name
- Your date of birth
- Type of exam
- Reason for exam
- Your doctor
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Q:What if I have to reschedule my appointment?
A:Call 503.435.6380, Monday through Friday between the hours of 7:30 am and 5:00 pm.
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Q:How will I get results of my exam?
A:Your radiology exam will be reviewed carefully by a board certified radiologist (physician). A transcribed report will be forwarded to your healthcare provider within two working days. Your health care provider will discuss the results and your options with you.
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Q:My physicians asked for my film? How do I get that?
A:Perhaps your physician has asked you for a copy of your X-ray or other kind of radiological film. If you've had multiple exams, make sure you know which exams you need. Then use one of the two methods below.
- Call us - The Radiology film library for Willamette Valley Medical Center can be reached at 503.435.6420. After you call, we'll have a copy of your latest radiology test available for you to pick up. Normal front desk business hours are between 7:30 am and 5:00 pm. When you come to pick up your X-ray, we'll ask you to complete medical records release form. This form is necessary for your security as well as our records.
- Fax us - Our fax number in the Radiology Film Library is 503.435.6384.
If you (or your doctor) request your film via fax, we'll need your complete name, date of birth, and exams needed. With 24 hours notice, we'll pull the master set of films and have them available at the main counter of the Radiology Outpatient Desk. When you come to pick up your X-ray, we'll ask you to complete medical records release form. This form is necessary for your security as well as our records. If you can't come to the hospital in person, you can obtain one of the forms from us by calling 503.435.6420, and we'll be happy to fax or mail the form to you. Then, you should fax or mail the completed and signed form to us.
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