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Complaint Process
If you have a complaint about the quality of care at a Joint Commission-accredited health care organization submit it online or send it to by mail, fax, or e-mail.
Summarize the issues in one to two pages and include the name, street address, city, and state of the health care organization.
Provide your name and contact information (will be kept confidential) or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Fax: 630.792.5636
Attn: Office of Quality Monitoring
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 800.994.6610, from 8:30 am to 5 pm, Central Time, weekdays.